Terms & Conditions
TERMS & CONDITIONS
1. ABOUT US
These Terms & Conditions apply to purchases made on wavycharm.com.
This website is operated by ALOLOG, a French SARL with a share capital of €5,000, registered under number 921529723, with its registered office at 8 Rue Hélène Boucher, 31820 Pibrac, France.
VAT number: FR38921529723
Email: wavycharm1@gmail.com
2. SCOPE
These Terms & Conditions apply to all purchases made through this website by customers purchasing our products for personal use.
By using this website and placing an order, you agree to these Terms & Conditions.
3. PRODUCTS
We make reasonable efforts to ensure that product descriptions, images, and details are accurate. However, slight variations in colour, packaging, or presentation may occur.
All products are subject to availability. We reserve the right to modify, discontinue, or limit the availability of any product at any time.
4. ORDERS
When you place an order, you confirm that the information you provide is accurate and complete.
All orders are subject to acceptance and availability. We reserve the right to refuse, cancel, or limit any order, including where we suspect fraud, pricing errors, stock issues, or payment problems.
After your order is placed, you will receive an order confirmation by email.
5. PRICES AND PAYMENT
All prices displayed on the website are shown in the currency indicated at checkout.
Payment must be made in full at the time of purchase.
We currently accept payment methods made available at checkout, including Shopify Payments and PayPal.
We reserve the right to correct any pricing or typographical errors at any time.
6. SHIPPING AND DELIVERY
Orders are generally processed within 1–2 business days.
Estimated delivery times are provided for guidance only and may vary due to factors outside our control, including carrier delays, customs processing, and peak periods.
We currently ship to the United Kingdom.
Further details are available in our Shipping Policy.
7. RIGHT TO CANCEL
If you are a consumer in the United Kingdom, you may have the right to cancel your order within 14 days after receiving your goods, without giving any reason, subject to any legal exceptions.
To exercise this right, you must contact us at wavycharm1@gmail.com before the end of the cancellation period.
You must return the goods within 14 days after informing us of your decision to cancel.
More information is available in our Refund & Returns Policy.
8. FAULTY, DAMAGED OR INCORRECT ITEMS
If you receive an item that is faulty, damaged, or incorrect, please contact us as soon as possible at wavycharm1@gmail.com with your order number and supporting photos or videos where possible.
Nothing in these Terms limits your statutory consumer rights.
9. INTELLECTUAL PROPERTY
All content on this website, including text, images, logos, graphics, and branding, is owned by or licensed to WavyCharm / ALOLOG and may not be copied, reproduced, or used without prior written permission.
10. WEBSITE USE
You agree not to misuse this website, interfere with its operation, attempt unauthorised access, introduce malicious code, or use the website for unlawful or fraudulent purposes.
11. THIRD-PARTY SERVICES
This website may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of third-party websites.
12. LIABILITY
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, or your statutory rights as a consumer.
To the fullest extent permitted by law, our liability shall be limited to the amount paid for the relevant product.
13. PRIVACY AND COOKIES
Your personal data is processed in accordance with our Privacy Policy.
Our use of cookies and similar technologies is described in our Cookie Policy.
14. CHANGES TO THESE TERMS
We may update these Terms & Conditions from time to time. The latest version will always be published on this page.
15. GOVERNING LAW
These Terms & Conditions are governed by the laws of France.
If you are a consumer residing in the United Kingdom, you also benefit from any mandatory protections available to you under the laws applicable in your country of residence.
16. CONTACT
If you have any questions about these Terms & Conditions, please contact us at:
ALOLOG
8 Rue Hélène Boucher, 31820 Pibrac, France
Email: wavycharm1@gmail.com