Refund and Return Policy

REFUND & RETURNS POLICY

We want you to be fully satisfied with your purchase.

If you are not completely happy with your order, you may be eligible for a return or refund under the conditions below.

CANCELLATION (UK CUSTOMERS)

If you are a customer in the United Kingdom, you have the right to cancel your order within 14 days of receiving your item, without giving any reason.

To request a cancellation, please contact us at:
wavycharm1@gmail.com

You must return the item within 14 days after notifying us.

RETURN CONDITIONS

To be eligible for a return:

- The item must be unused  
- In its original packaging  
- In a resellable condition  

Items that have been used, damaged, or are not in their original condition may not be eligible for a refund.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item is:

- Faulty  
- Damaged  
- Incorrect  

In these cases, we will provide a suitable solution at no additional cost.

REFUNDS

Once your return is received and inspected, we will process your refund.

Refunds are issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account.

DAMAGED OR FAULTY ITEMS

If your item arrives damaged or defective, please contact us within 7 days of delivery.

Include:
- Your order number  
- Photos or videos of the issue  

We will offer a replacement or refund where appropriate.

ORDER CANCELLATION

Orders can be cancelled before they are shipped.

Once shipped, the return process must be followed.

NON-RETURNABLE ITEMS

We may refuse returns in the following cases:

• Used items  
  - Items not in original condition  
  - Returns requested after 14 days  

CONTACT

For all return and refund requests:

Email: wavycharm1@gmail.com  

We aim to respond within 24–48 hours.